Privacy Policy

Business Information:

• Business name, industry, and contact details
• Website URLs and integration preferences
• Business policies, products, and service information
• Payment and billing information

Usage Data:

• Chat conversations and interactions
• AI Mate performance metrics and analytics
• User engagement patterns and preferences
• Technical logs and system performance data

Customer Data:

• End-user conversations with your AI Mate
• Customer preferences and interaction history
• Language preferences and location data (if provided)

We use the collected information to:

• Provide Services: Create, customize, and maintain your AI Mate
• Improve Performance: Enhance AI responses and system functionality
• Analytics: Generate insights and performance reports for your business
• Support: Provide customer support and technical assistance
• Communication: Send service updates, security alerts, and billing information
• Compliance: Meet legal and regulatory requirements
• Security: Detect and prevent fraud, abuse, and security threats

We implement industry-leading security measures to protect your data:

• Encryption: All data encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access Controls: Role-based access with multi-factor authentication
• Infrastructure: Secure cloud hosting with regular security audits
• Monitoring: 24/7 security monitoring and threat detection
• Compliance: SOC 2 Type II, ISO 27001, and GDPR compliant
• Data Centers: Geographically distributed with backup systems
• Employee Training: Regular security training for all staff

We DO NOT sell your data. We may share information only in these limited circumstances:

• Service Providers: Trusted partners who help us operate our services (hosting, payment processing)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In case of merger, acquisition, or sale of assets
• Your Consent: When you explicitly authorize data sharing
• Security: To protect against fraud, abuse, or security threats

All third-party partners are contractually bound to protect your data and use it only for specified purposes.

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Export your data in a machine-readable format
• Restriction: Limit how we process your data
• Objection: Object to certain types of data processing
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, contact us at privacy@sahyogi.ai

We retain your data for the following periods:

• Account Data: While your account is active plus 30 days after termination
• Chat Conversations: 2 years for service improvement and support
• Analytics Data: 3 years for business insights and reporting
• Payment Records: 7 years for tax and legal compliance
• Security Logs: 1 year for security monitoring and incident response

You can request earlier deletion of your data by contacting our privacy team.

As a global service, your data may be transferred to and processed in countries other than your own. We ensure adequate protection through:

• Adequacy Decisions: Transfers to countries with adequate data protection
• Standard Contractual Clauses: EU-approved contracts for data protection
• Certification Programs: Privacy Shield and similar frameworks
• Data Localization: Option to keep data within specific regions

We use cookies and similar technologies to:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Understand how you use our services
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Deliver relevant advertisements (with consent)

You can control cookie preferences through your browser settings or our cookie consent manager.

Our services are designed for businesses and are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

• We will notify you of significant changes via email or platform notification
• Changes become effective 30 days after notification
• Continued use of our services constitutes acceptance
• Previous versions will be archived and available upon request