Terms of Service

Sahyogi.ai provides AI-powered chatbot and automation services ("AI Mates") designed to help businesses automate customer interactions, boost engagement, and grow their operations.

Our services include but are not limited to:

• AI chatbot creation and customization
• Multi-language customer support automation
• Business process automation tools
• Analytics and performance monitoring
• Integration with third-party platforms

By using our services, you agree to:

• Provide accurate and complete information about your business
• Use the service only for lawful business purposes
• Not attempt to reverse engineer or copy our AI technology
• Respect intellectual property rights
• Maintain the security of your account credentials
• Comply with all applicable laws and regulations

Subscription Plans: Our services are offered on a subscription basis with monthly billing cycles.

Free Trial: New users receive a 30-day free trial for the Starter plan.

Payment Processing: Payments are processed securely through our payment partners.

Refunds: Refunds are available within 14 days of payment for unused services.

Currency: Pricing is available in USD for international customers and INR for Indian customers.

We take data privacy and security seriously. Your business data and customer interactions are protected with enterprise-grade security measures.

• All data is encrypted in transit and at rest
• We comply with GDPR, CCPA, and other privacy regulations
• Customer conversation data belongs to you
• We do not sell or share your data with third parties
• Regular security audits and compliance checks

For detailed information, please review our Privacy Policy.

We strive to maintain 99.9% uptime for our services. However, we may occasionally need to perform maintenance or updates.

• Scheduled maintenance will be announced in advance
• Emergency maintenance may occur without notice
• Service credits may be provided for extended outages
• We are not liable for third-party service interruptions

To the maximum extent permitted by law, Sahyogi.ai shall not be liable for any indirect, incidental, special, consequential, or punitive damages.

Our total liability for any claims arising from these Terms or your use of our services shall not exceed the amount you paid us in the 12 months preceding the claim.

AI Accuracy: While our AI technology is advanced, we cannot guarantee 100% accuracy in all responses. Users should verify important information independently.

Either party may terminate the service agreement at any time:

• By You: Cancel your subscription anytime from your account dashboard
• By Us: We may suspend or terminate accounts for violations of these Terms
• Data Retention: Your data will be retained for 30 days after termination
• Refunds: Prorated refunds available for unused subscription periods

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in Mumbai, India.

We reserve the right to modify these Terms at any time. When we make changes:

• We will notify you via email or through our platform
• Changes become effective 30 days after notification
• Continued use of our services constitutes acceptance
• You may terminate your account if you disagree with changes